To commerate CES 2023, myFirst and Console Connect/PCCW Global (“PCCWG”) is pleased to provide you with a complimentary eSIM to enjoy free data while in The United States. This service is also available in myFirst eSIM enable watches.

Console Connect Consumer eSIM service setup Guide

Pre-requisites: Our eSIM service runs on compatible smart phones that are “carrier unlocked”. Please do the following checks:

Please verify that your phone is listed in the following eSIM compatible phone model list:

iPhone 14, 14 Plus, 14 Pro, 14 Pro Max,
iPhone 13, 13 Mini, 13 Pro, 13 Pro Max, iPhone SE 3 (2020)
iPhone 12, 12 Mini, 12 Pro, 12 Pro Max, iPhone SE 2 (2020)
iPhone 11 Pro, 11
iPhone XR, XS, XS Max

All iPads with 4G connectivity that have come out since 2018 support eSIM:
iPad Pro 11″ (model A2068, from 2020)
iPad Pro 12.9″ (model A2069, from 2020)
iPad Air (model A2123, from 2019)
iPad (model A2198, from 2019)
iPad Mini (model A2124, from 2019)

Samsung Galaxy S20, S20+, S20 Ultra
Samsung Galaxy S21, S21+5G, S21+Ultra 5G
Samsung Galaxy S22, S22+, S22 Ultra 5G
Samsung Note 20, Note 20 Ultra 5G
Samsung Galaxy Fold, Fold 3, Z Fold2 5G, Z Fold 3 5G, Z Flip 3 5G, Z Flip3 5G Fold, Z Flip
Google Pixel 2 (bought with Fi service), 2 XL
Google Pixel 3, 3 XL, 3a, 3a XL
Google Pixel 4, 4a, 4 XL
Google Pixel 5, 5a

Exception Note
Only unlocked cell phones can use eSIM
iPhone sold in China, Hong Kong, and Macau are not eSIM enabled
Samsung Galaxy S20 FE 4G or 5H is not compatible with eSIM
Google Pixel 3 (not including phones bought in Australia, Taiwan or Japan. Phones bought with US or Canadian carriers other than Spring and Google Fi don’t work with eSIM)
Google Pixel 3a (not including phones bought in Japan or with Verizon service)

Please confirm if your phone is “carrier unlocked”.

Go to Settings> General> About.
Scroll down to view the “Carrier lock” section.
It should say “NO SIM restrictions”, which means that the device is unlocked.
Scroll down to view the “DIGITAL SIM” section. It should contain a “DIGITAL SIM” IMEI, which means that the device is eSIM compatible.

Go to Settings
In Settings you see a search bar, type in “IMEI”, and the option “IMEI information” (or similar) should show up (otherwise, you will need to go to About phone> Status).
Tap “IMEI information”
If the “IMEI (eSIM)” is available it should mean that your device supports eSIM.
Call your carrier customer service and quote your IMEI number, they will be able to tell you if your phone is “locked” or “unlocked”.